Messaging Limits
Messaging limits are assigned and controlled by Meta. Flowivo does not guarantee increases.
User Consent
Businesses should obtain appropriate customer opt-in before sending business messages.
Template Requirements
Use approved message templates for business-initiated conversations outside the applicable customer service window.
Customer Service Window
Businesses may respond within the applicable customer service window after a user messages the business, subject to platform rules.
Accurate Business Information
Maintain accurate business name, website, email/phone, support information, and profile details.
Opt-Out
Provide a clear mechanism for customers to stop receiving business messages.
Human Support
Provide an appropriate human support or escalation path when automation is used.
Prohibited Conduct
Do not send spam, misleading offers, fraudulent content, prohibited products/services, or other restricted content.
Website Policies
Maintain accessible Privacy Policy, Terms of Service, and Refund Policy pages where applicable.
Readiness checklist
Keep the operational details visible and assignable.
Overall readiness
9 of 12 checks are complete